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Terms & Conditions

Terms & Conditions

HappyHound Labs Pty Ltd
Effective Date: 29 November 2025

Welcome to HappyHound Labs Pty Ltd (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, your purchases, and your interactions with our services. By accessing or purchasing from our site, you agree to be bound by these Terms.

Please read them carefully.

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1. About us

Business Name: HappyHound Labs Pty Ltd
Location: Queensland, Australia
Website: happyhoundlabs.com
Contact: happyhoundlabs@gmail.com

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2. Acceptance of these terms

By using our website, making a purchase, or interacting with our services, you acknowledge that:

  • You have read and understood these Terms;

  • You are at least 18 years old, or using the site under supervision of a parent or guardian;

  • You will comply with all applicable Australian laws and regulations.

If you do not agree with these Terms, you must discontinue use of the website immediately.

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3. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Australian Consumer Law).

Nothing in these Terms limits or excludes your rights under ACL, including your rights to:

  • A refund or replacement for major failures;

  • Repairs for minor issues;

  • Compensation for reasonably foreseeable loss or damage caused by defective goods.

These rights apply in addition to the policies we provide (Return Policy, Privacy Policy, Warranty, etc.).

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4. Products and availability

We strive to display accurate product information, including descriptions, pricing, and availability. However:

  • Products may vary slightly from images due to manufacturing adjustments or lighting differences;

  • We reserve the right to modify product specifications without notice;

  • We may discontinue or limit quantities at any time.

All purchases are subject to product availability.

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5. Pricing and payment

All prices on our website:

  • Are listed in AUD (Australian Dollars);

  • Include GST where applicable;

  • May change without notice prior to an order being placed.

Payment must be received in full before dispatch. We accept commonly used payment methods such as:

  • Credit/debit cards

  • PayPal

  • Afterpay

  • Apple/Google Pay (where supported)

Your payment details are processed securely by third-party payment providers. We do not store full card information.

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6. Shipping & delivery

By placing an order, you agree to the delivery terms displayed at checkout. Shipping times vary depending on:

  • Your location;

  • Courier availability;

  • Public holidays;

  • Unexpected disruptions (weather, carrier delays, etc.).

We are not liable for delays outside our control, but will assist where possible to help resolve them.

Risk in the goods passes to you upon delivery to the address provided.

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7. Returns, refunds & warranty

Our Return & Refund Policy is incorporated into these Terms.
Key points include:

  • 30-day change-of-mind return period

  • ACL rights for faulty products

  • 3-month manufacturer’s warranty

To review the full policy, refer to the “Returns & Refunds” page on our website.

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8. Use of the KibbleFlux products

By purchasing and/or using KibbleFlux products, you agree to:

  • Use the product only as intended;

  • Follow all instructions, safety guidelines, and warnings provided;

  • Ensure the product is used safely around pets and children;

  • Not modify the product without written permission from HappyHound Labs.

We are not responsible for damage caused by misuse, negligence, unauthorised modifications, or failure to follow instructions.

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9. Website use and content

You agree to use our website lawfully and not:

  • Interfere with its security or functionality;

  • Attempt to gain unauthorised access to data, servers, or accounts;

  • Use automated tools (bots, scrapers) without permission;

  • Upload malicious code or content.

All website content, including text, images, graphics, logos, product descriptions, and intellectual property, is owned by HappyHound Labs or is licensed to us. You may not reproduce or distribute this content without written consent.

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10. Intellectual property

All trademarks, branding, product names, logos, images, and designs relating to KibbleFlux and HappyHound Labs remain our exclusive intellectual property.

You may not use our IP in any way that may:

  • Mislead consumers;

  • Suggest affiliation without consent;

  • Damage our reputation or brand.

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11. Limitation of liability

To the maximum extent permitted by Australian law:

  • We exclude responsibility for indirect or consequential loss;

  • We exclude liability for loss caused by misuse, accidents, or failure to follow instructions;

  • We limit our liability to the amount paid for the product or service in question (except where prohibited by ACL).

Nothing in these Terms limits any rights you have under the Australian Consumer Law.

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12. User accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials;

  • Ensuring the information you provide is accurate and up to date;

  • Notifying us if you believe your account has been compromised.

We reserve the right to suspend or terminate accounts that breach these Terms.

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13. Third-party services

Our website may use or link to third-party tools, apps, or services. We are not responsible for:

  • Their content,

  • Their privacy practices, or

  • Their behaviour.

Your use of third-party services is governed by their respective terms.

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14. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms.

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15. Force majeure

We are not liable for delays or failure to perform obligations due to events outside our reasonable control, including:

  • Natural disasters

  • Supply chain disruptions

  • Carrier or courier delays

  • Internet outages

  • Industrial action

We will take reasonable steps to minimise disruption.

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16. Changes to these Terms

We may update these Terms at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of the website or products constitutes acceptance of the updated Terms.

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17. Governing law

These Terms are governed by the laws of Queensland, Australia.
Any disputes shall be resolved through:

  1. Good-faith negotiation, and if unresolved

  2. The courts of Queensland, Australia.

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18. Contact information

For questions, concerns, or feedback relating to these Terms, please contact:

HappyHound Labs Pty Ltd
Email: happyhoundlabs@gmail.com

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